CMSWire Editor-in-Chief Rich Hein giving his opening keynote remarks at the virtual DX Summit.
CMSWire kicked off the first of four virtual Digital Experience Summit conferences on Thursday, Feb. 25. The company, now in its seventh year of producing the conference (second virtually), is building its conference on four content themes: Design, Build, Orchestrate and Optimize.
The opener this week featured Design principles â listen, analyze and model 2021 CX. You can access all the presentations on-demand for free.
âWe made it. 2020 is finally behind us,â Rich Hein, editor-in-chief at CMSWire and Simpler Media Group, said in his opening DX Summit keynote. âThat said, it threw some difficult curveballs: changing customer behaviors, evolving workflows and more Zoom meetings than any of us ever wanted. It forced us all to reevaluate our CX and marketing strategies to ensure we re doing everything we can to build customer loyalty retention and growth in these uncerta