Despite an uncertain 2021, many leaders were determined to not let their teams fall behind. Just as determined, we spoke to some of them to understand the hottest, function-agnostic skills required now and for the future, and how to build these skills in your workforce.
Published: 04 May 2021
It gives room to better manage the unexpected, or use that space to better the physical and mental wellbeing of the company’s employees through engaging activities, says Celestina Lee, Partner Resource Director, Starbucks Coffee Singapore.
Q How has your learning strategy today evolved from what you’d planned out last year?
At Starbucks, we have an in-born focus on people connections – this includes prioritising our employees, whom we call our partners , in all mission, values and our processes. Our partners embody these values embracing the robust learning programmes and strategies that are built around Starbucks innovation and sustainability plans and our culture of excellence. Our partners frequently hone their knowledge and skills on products, new systems, business processes and standards, typically via a well-balanced mix of classroom and in-store training.