it requires us to take a look at the travel schedules to make sure that we have sufficient staff in various offices at the time this incidents occurred, i was on travel, the chief of staff was on travel, so we need to do a better job of coordinating travel schedules. we obviously have to look at the process that was used for political appointees, in terms of actions and steps we need a much more collaborative process, engaging the under secretaries, and, senior staff members before decisions are finalized and we obviously, also, have to make sure that everyone has contact information that is accurate and complete, and, we have to establish protocols for contacting folks who may be in a situation where there may be the possibility of disciplinary action to make sure their rights are fully protected, political appointees were treated a little differently than career appoint eand we obviously need to be sure there is a more parallel system for political appointees. so, that what shirley w