vote, a controversial new election law landed 74-year-old pam gascon in unfamiliar territory. her mailed ballot application was denied, not once, but twice. i am pam gascon. super voter. how could this happen? reporter: first, they had yet to update applications under the new law, which requires voters to add their texas driver s license or partial social security number to the application. which is what gascon did in her second attempt. but there is a catch. the law says it has to be the number that was on your application when you registered to vote. reporter: when did you register to vote? 46 years ago in this county. reporter: because she wrote her valid license number but registered with her social, it was re jekted. kenneth s application was denied twice. in 1940s harris county, he
ballot return envelope. there is so much confusion, she has doubled staffing at phone banks. we got 8,000 calls in january alone. 5,000 of which were about mailed ballot voting. reporter: texas is one of 19 states that passed restrictive voting legislation in 2021. but before governor greg abbott signed senate bill 1 into law late last year, activists warned lawmakers about potential snares like i.d. match and complicated envelopes. the challenges we re seeing now are a feature of sb-1 of the voting law. reporter: the secretary of state s office telling cnn in a statement, our office has been working as quickly and diligently as possible, with a compress the time frame to provide guidance to election officials and voters. an online ballot tracker now required under the new law says gascon s has been received. 28 days.