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Dealing with surprising human emotions is one of the most challenging aspects of being a manager. Generally, when someone appears triggered, or angry, or some other strong emotion that’s surprising, it’s likely that their amygdala has been hijacked, which I’ve written about before. Our amygdalas are in charge of our emotional reactions, and they’re critical to our “fight or flight” decisionmaking process. When our core needs feel threatened, our amygdala kicks into high gear.
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