shattered the glass with a hammer. that s when they first shots were fired. police claim perez still came towards the door again with the hammer. two more officers began shooting. perez was hit at least twice and pronounced dead at the scene. i have to plan my mom s funeral. reporter: alexis tovar said her mother had a history of mental health problems. reporter: what you think police officer should ve done questioning they should ve said hey, hey, don t be scared. we are here to help you. reporter: police chief william mcmanus says the shooting was not consistent with the departments training. the used deadly force, which was not reasonable, given all the circumstances as we now understand them. reporter: perez s daughter said her mother did have schizophrenia. she had several run-ins with police in the past but was try to get better. the family says they plan to file a civil suit against the police department and the city very soon. norah. norah: omar villafranca in