Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the
Tom Quirke, chief actuary at Ageas UK, shares how the personal lines insurer is already ensuring humans and AI work in synergy to allow agents to focus on
A ranking of the top 100 Prudential Regulation Authority regulated firms, according to European Insurance and Occupational Pensions Authority business lines.