Walmart-backed Flipkart and OnePlus fined Rs 30,000 for selling a used phone as new. Commission ordered refund of Rs 40,941 for OnePlus 11R 5G purchased in July 2023. Need for customer satisfaction emphasized in e-commerce.
Walmart-backed Flipkart and OnePlus fined Rs 30,000 for selling a used phone as new. Commission ordered refund of Rs 40,941 for OnePlus 11R 5G purchased in July 2023. Need for customer satisfaction emphasized in e-commerce.
Walmart-backed e-commerce platform Flipkart and Chinese smartphone maker OnePlus face new troubles in India. The State Consumer Disputes Redressal Commission at Chandigarh has imposed a fine of Rs 30,000 on Flipkart, OnePlus and a mobile phone retailer for selling a used phone as a brand new one.
Coming down heavily on Flipkart Internet Pvt Ltd, Oneplus Technology India Pvt Ltd, Bathla Teletech Pvt Ltd and Oneplus Exclusive Service Centre for their indulgence in unfair trade practice and high headedness , the Chandigarh state consumer disputes redressal commission directed all four to refund the entire cost of a mobile phone and pay Rs30,000 cost, including compensation and litigation cost, to the buyer.
The State Consumer Commission also found that the customer had been billed twice for "handling fees", which the Commission concluded was unreasonable and an unfair trade practice.