body back inside. you know, to most people covid was just something to fear and hopefully not get. reporter: at the time, don s father was a resident at andover. reporter: before covid, his family was looking for another nursing home did your dad complain that he wasn t getting the kind of care he wanted all the time. all the time. reporter: but it was too late joseph died on april 9th, 2020, one of 83 residents to lose their lives at the nursing home from covid. he fears his father was put in the tiny overflowing morgue. my dad had to be one of those people. so i was beside myself thinking how could the place even be open. reporter: a federal inspection revealed the staff were not keeping adequate temperature logs the nursing home owners say the issues raised in the inspection were resolved, and they say, in part, the covid-19 pandemic brought unprecedented