An update on safety, service and industry outlook
Hoteliers and a Hospitality & Hotel Management instructor from the Institute of Culinary Education weigh in on the evolving hospitality industry.
March 31, 2021
At the Hilton Cartagena in Colombia, a plexiglass divider keeps the masked guests and employees from getting too close. To compensate for that and add a personal touch, the hotel has displayed a photo of the employee without a mask so that the guest can see what she or he looks like when smiling. At the Hilton Mexico City Santa Fe, employees communicate “welcome home” in sign language. And at the Hilton Orlando Bonnet Creek, a front desk manager wears a face mask displaying Princess Jasmine and asks kids checking in to name their favorite Disney character.