such a big disruption because it wasn tjust an individual airport, wasn t just an individual airport, it wasn tjust an individual airport, it was the whole of the uk airspace that was affected. these outages and this flight data processing system used to be, and talking ten or 12 years ago, relatively common. it was badly managed at the time and it really needed to be simplified and updated. that has happened and the system has run very smoothly and has been updated and updated since then. i m quite curious about what the problem was that brought the system down because it s something that hasn t happened for probably the best part of a decade. yes. best part of a decade. yes, interesting. best part of a decade. yes, interesting. kelly, - best part of a decade. yes, interesting. kelly, let s- best part of a decade. yes, l interesting. kelly, let s come best part of a decade. yes, - interesting. kelly, let s come back to you because we still have so many people in the wrong place orju
the airport to see if their staff there can put me on a flight? that is a tough call, kelly? it is there can put me on a flight? that is a tough call, kelly? is a tough call, kelly? it is and generally is a tough call, kelly? it is and generally what is a tough call, kelly? it is and generally what we is a tough call, kelly? it is and generally what we will - is a tough call, kelly? it is and generally what we will say - is a tough call, kelly? it is and generally what we will say is l is a tough call, kelly? it is and . generally what we will say is don t clo- generally what we will say is don t clog up generally what we will say is don t clog up the airports because that doesn t clog up the airports because that doesn t help with the supply chain issues doesn t help with the supply chain issues. the reality is if you are a consumer issues. the reality is if you are a consumer and if you are in resort or stuck, consumer and if you are in resort or stuck, then consumer
the information that they need as the situation progresses. but yes, airlines the situation progresses. but yes, airlines were absolutely faced with airlines were absolutely faced with a really airlines were absolutely faced with a really difficult challenge on the busiest a really difficult challenge on the busiest weekend of the year. we reported busiest weekend of the year. we reported on friday that it was the busiest reported on friday that it was the busiest departure day from the uk sihce busiest departure day from the uk since pre covid and a lot of those were since pre covid and a lot of those were weekend trips that would be travelling back on the sunday, monday travelling back on the sunday, monday. so it was one of the worst possible monday. so it was one of the worst possible times it could have hit the airlines possible times it could have hit the airlines. . possible times it could have hit the airlines. , ,, ., ., , airlines. interesting. i know a bit
your destination as soon as possible your destination as soon as possible. accommodation and expenses, reasonable expenses while you are expenses, reasonable expenses while you are stranded, whether that is either you are stranded, whether that is either in you are stranded, whether that is either in the resort or at the airport either in the resort or at the airport. and thirdly, onward travel costs. airport. and thirdly, onward travel costs. if airport. and thirdly, onward travel costs. if the airport. and thirdly, onward travel costs, if the alternative transport that you costs, if the alternative transport that you end up getting is not to your that you end up getting is not to your original uk airport. so all of those your original uk airport. so all of those things are available. if you are travelling from outside of the eu with are travelling from outside of the eu with a are travelling from outside of the eu with a non eu airline, there is slightly eu wi
happened and suddenly they are stranded. is there anything you can realistically do beforehand to try and make sure you are in the best position? i and make sure you are in the best osition? ~ ,., position? i think whenever something like this happens, position? i think whenever something like this happens, the position? i think whenever something like this happens, the first position? i think whenever something like this happens, the first thing - position? i think whenever something like this happens, the first thing i - like this happens, the first thing i always like this happens, the first thing i always recommend to consumers is be mihdfut always recommend to consumers is be mindful of always recommend to consumers is be mindful of how you are booking and who with mindful of how you are booking and who with if mindful of how you are booking and who with. if you are booking with their who with. if you are booking with their travel who with. if you are booking with