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DALLAS, Jan. 19, 2021 /PRNewswire/ Recent research from Parks Associates
Shifting Support Needs: Opportunities for Remote Solutions reveals one-third of smart home device owners report having technical problems within the last 12 months. A loss of wireless connectivity is the most common problem experience, followed by having an unresponsive device.
Shifting Support Needs: Opportunities for Remote Solutions tracks consumer experience with connected devices and highlights specific pain points with leading product categories throughout the consumer journey, from purchase to ongoing use.
Parks Associates: Preferred Method of Receiving Remote Support in Future Just under 20% of smart home device owners report having a smart home device professionally installed by the company that sold them the product, and 16% report hiring a contractor to set up a device, said Patrice Samuels, Senior Analyst, Parks Associates. As smart home device manufacturers attempt t