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Research suggests companies are often disappointed by new technologies because they have inflated expectations that do not match the tech's practical capabilities.

United kingdomManmohan sodhiUnited kingdom national health serviceCity university of london bayes business schoolInstitute of procurement supplyCity universityBayes business schoolHype cycleOperations managementsurveyedChartered instituteNational health serviceHype cycleMohan sodhiSupply chain managementProfessor sodhi