The world has changed. What was good enough is not cutting it anymore. During the pandemic, 73% of consumers say they changed the way they shopped. The pace of digital transformation accelerated rapidly to meet consumers’ changing and rising expectations.
How one insurance company re-booted their customer communications
Creating quality customer relationships
FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication.
To help improve their strategy and the overall CX, the company turned to OpenTextâs Customer Communications Management solution.
Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
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