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The Distribution Transformation Voyage: Leveraging the Open Insurer Architecture

Message : Required fields The insurance industry is at an inflection point: clients sales and service experience expectations are rapidly rising, while new technologies-if leveraged properly-enable new levels of service quality, operational efficiency, and consumer/agent/employee experience. In addition, the industry is being challenged by digitally native InsurTechs that have entered both B2C and B2B markets and compete with compelling products. The trust equation is increasingly driven by digital rather than by face-to-face interactions. The world is fundamentally changing around the insurance industry in a rapid and radical manner, creating a tremendous opportunity for innovative companies to emerge and improve the way insurance is produced, bought, and experienced. Underlying forces - transparency, customer-centricity, connectivity, and artificial intelligence - are leading the drive towards strategies and solutions that are driven by digital, data and cloud in global

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