The principal goals of smart cities are to improve citizens' quality of life and foster economic growth while ensuring efficient service delivery and sustainable development. Accordingly, understanding and adequately meeting citizens' needs and desires is a fundamental step toward improving citizens' happiness. While prior studies have investigated the direct relationship between technology readiness and continuous intention to use the services, extant results are still fragmented. Hence, this study examines the relationship between citizens' readiness and intention to continue usage by introducing satisfaction and discomfort as mediators in a smart city services (SCS) context. We rely on a mixed-method approach to propose and validate a new readiness model for assessing smart city citizens' readiness for continuous usage and long-term adoption of SCS. In the first phase, qualitative research was used by conducting in-depth interviews with SCS experts to invest