They being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a 2,000 flights due to a computer outage, and even though every Major Airlin
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Football and he needs to go to an inpatient rehabilitation facility. On twitter after the announcement he said under some pressure and stress recently, had to take a timeout for myself. Sometimes you have to do what is best for you. Thanks to you the nfl and the browns. Here is my take. First of all i should say that the browns support this move. They are not making any comment estimation of what his future is with the team present time. My take is this though. This guy has off the charts ability on the field but for so many years since he came out of college and the browns selected him in the supplemental draft he is off the field more than he is on the field. After all this is his fourth time that he has been suspended. Gordon is a pure talent may be one of the great receivers in the nfl but the Cleveland Browns months. They have to decide if this total change of attitude with this positive head coach adding all of these Young Players discordant fit into that plan. In other words can
Program was unlawfully drawing money that was allocated for public schools. We also have reports of a Police Officer that was shot in kingman, arizona. Were still trying to get details into the newsroom. But kingman is about a 2hour drive to the south of las vegas in the North Western arizona. Not far from laughlin, nevada. As w case well bring them to you on news 3 live at noon. Kyndell we do know we have viewers in that kingman area so a lot going on to start out this hour. Well continue to update you. Dana good afternoon. Im dana wagner filling in for krystal allan. Kyndell and im Kyndell Nunley in for michelle velez. Dana one person died, more than 100 injured after a commuter train crashed into the station in hoboken, new jersey hours ago. Kyndell many of the injured engineer. Mark barger reports. Reporter a devastating scene in new jerseys hoboken train station just outside of new york city. A commuter train slammed into the station platform during the morning rush hour. The trai
Just outside of new york city. A commuter train slamming into the station platform during the morning rush hour. The train is used by hundreds of commuters who travel back and forth daily from from new jersey to new york city. One of the busiest terminals in the new york city area. The station suffered major damage. Emergency crews rushed to the scene the help the injured. According to a passenger most of the injuries were centered in the first car. People were getting out, there definitely people who were injured. I saw people with gashed heads and blood everywhere. Early reports through the bumper stop at the end of the track and finally stopped between the stations waiting area and the platform. More than 100 people are injured, many critically. There are approx. 250 on the train this time of day. It was the 838 into hoboken terminal. We are still determining the cause. Rail service has been suspended in and out of hoboken, which is just across the hudson riverfrom new york city. Nb