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Do You Know Everything Your Employees Work on? Chances Are You Don t
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PHOTO:
Yasin ArıbuÄa | unsplash
I once worked with a company that would say farewell to long-serving employees by publishing an exit interview with them in the company magazine. People would say, Gosh, I never realized Sally knew all about X, I wish Iâd asked her about it before she went. We came to call these interviews knowledge obituaries.
You pay good money to hire people with experience, expertise and the right qualifications. Yet sometimes the diligence that goes into valuing a new hireâs knowledge is missing when it comes to retaining that knowledge, particularly when restructuring decisions are being made. Right now, as employers adapt and re-plan around the pandemic, and employees also reflect on their choices, weâre seeing major shifts in employment patterns.
PHOTO:
Kelly Sikkema | unsplash
Letâs be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management (KM) well. In their defense, KM â and I mean really good and effective KM â is hard. It can be expensive, takes a level of dedication many organizations donât have the capacity for, and the payoff often takes longer than expected, leading some to think it s a lower-value activity. Knowledge management utopia simply did not exist for many organizations. Instead, people turned to the âsneaker netâ â the network of go-to colleagues who always had the answers on various topics or at least knew where (and in which system) to find them.