information that was necessary. that one of the guns had already been dropped outside. that omar only had one handgun. that he had. 17 rounds in the handgun. omar said that he wasn t going to shoot anyone else. that he was calm, that the dispatcher kept him calm, and that he was remaining calm. this is giving all kind of tactical information and allowing the s.w.a.t. team to get there and prepare to make their move and also at the same time, you know, to start evacuating people that are shot because he s saying he s not going to shoot anymore. it gives them that time to start reacting right away. and is it key for the dispatcher, howard, to keep the gunman on the phone, try to keep him relaxed. to also keep him distracted because if he s got him on the phone, he s got him distracted in a conversation, that allows the s.w.a.t. team to come in and catch this guy by surprise, right? it does, but the most important that the dispatcher did was if you notice he kept
hands and handled the problem. i wish i could have gotten more of the people. officials say thornton, a two-year employee, who filed a complaint about other rules never complained about racism. surrounded by distributor employees, he adamantly denied claims. i can state to you uneequivocably, no such claim has been brought to our company. no such claim has been pursued under the internal anti-discrimination and harassment policy. reporter: while thornton was telling a dispatcher his story, his co-workers, including a wounded victim, were frantically making their own 911 calls. what s going on? i got shot. okay. stay back there. we re come to you, all right. help me. officials say thornton was forced to resign after showing surveillance that they say he
convince him he must relax and stop the killing. you are going to make the troopers and people come in and catch you, you are not going to surrender yourself? well, i guess. i guess, maybe i ll surrender. they come in. we want to you relax. i m relaxed. we don t want any more, you know, people to lose their life there. i m not going to kill nobody else. okay. thornton eventually killed himself. but did you notice how calm the dispatcher was? next hour, we are going to talk with the s.w.a.t. negotiator about what an amazing job that dispatcher did and how he might have saved even more lives. dye 109 of the gulf oil disaster. this could well be the beginning of the end. crews wrapped up their statdic kill operation and the cement
voice of a killer. is this 9/11? yeah. can i help you? this is omar thornton, the shooter over in manchester. calm, cool, collected after shooting co-workers at a beer distributor. wait until you hear the rest of the 9/11 call. also another 9/11 call. this guy has a different request and tone for the operator. i need a i need a ride. you need a ride? a ride to the liquor store? come on. we ve got more on that just ahead. we ll be right back. host: could switching to geico really save you 15% or more on car insurance?
of having someone sick from eating it. reporter: he said out of sight, out of mind is the credo out here, to make the oil go away, so you cannot see it, jamie, so people come back, start staying in the hotels and the beaches, and, that the oil will show up, sometime, when there is a storm and brings it ashore. right? rick, they re livelihoods depend on it. thanks, good to see you, rick. reporter: sure. bill: 7 minutes past the hour, the chilling 911 call from a killer, omar thornton. called police moments after killing 8 coworkers on tuesday. he s 34 years old and explaining what we did enin a calm voice, claiming racists at the beer distributorship drove him to kill. police.