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Cloud-based phone system Aircall raises $120m as home working endures
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France s Aircall valued at $1bn in latest funding round
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iTWire - Aircall raises US$120 million in funding round
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Aircall Raises $120M in Series D; Valued Above $1 Billion
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Business Reporter: The customer care treadmill isn t stopping anytime soon
LONDON, April 22, 2021 /PRNewswire/ In an article published on
Business Reporter, Olivier Pailhes, the CEO of contact centre software and phone platform Aircall, explains how the internet has driven changes in consumer expectations that can only be met with better customer services. Smaller businesses have an opportunity to take advantage of this by delivering highly personalised customer experiences that large corporates are unable to deliver.
Aircall believe that creating industry-leading customer experiences does not have to be complicated and that there are four techniques that can be used to deliver empathy and personalisation.