Restaurateurs offering nationwide meal kit deliveries are losing thousands of pounds because of courier services failing to deliver the perishable products by the intended target dates.
Courier companies have been accused of failing to take responsibility and liability for delays to deliveries, which often lead to restaurateurs having to offer customers refunds out of their own pocket.
Vinny Patel, owner of Indian restaurant Doosra in Surbiton, says he has faced regular issues with APC since launching his ‘curry by post’ service during the first national lockdown last year.
“The problem with these courier companies is that they’ve never dealt with the delivery of perishables on such a huge scale before,” he says.
The Straits Times
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https://str.sg/JKJt
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