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Outlook 2021: After early pandemic glitches, Frank Adams Jewelers evolves, emerges even stronger | The Daily Gazette
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By Caroline Lee |
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The customer had been planning for months to give his wife a special gift for her retirement, but it was during lockdown and Frank Adams Jewelers was closed. The custom ring was coming from Italy, deliveries were delayed and the Roberto Coin factory had closed.
So Kimberly Adams Russell made do: From her home, she presented the sample ring from the store to the wife during a video call on the night of the retirement.
“We never thought to do that before,” said the President and COO of Frank Adams Jewelers.