Award reminds us that under pressure, emergency dispatchers save lives The Daytona Beach News-Journal
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Across Florida, emergency dispatchers wait for their next call. Often, it’s minor – a fender-bending collision or shoplifting case – or even silly. (Yes, a Connecticut man did call 911 because there was too much turkey on his sandwich.)
But dispatchers never know, when they answer, what they will hear next. Violence, anguish, panic. Sheer terror, flowing through phone lines and demanding immediate action – the right action, no matter how high the stakes. And then the call is over. Sometimes, dispatchers never know what happens next.