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Paula Vennells' 'word salad' apology sounded 'like a recital', body language expert says

The former CEO Paula Vennells, 65, issued an apology to furious postmasters including Alan Bates, saying "I am very, very sorry" before pausing and breaking down in tears at the Post Office Horizon IT Inquiry

'She will never shed as many tears as me' - Yorkshire Post Office scandal victim on Paula Vennells' apology

Victims of the Post Office scandal have accused the company's former boss Paula Vennells of making a "PR apology" to those affected.

Chris Dawson: Pitlochry Post Office scandal victim blasts ex-CEO

Ex-Post Office manager apologises for celebrating after pregnant subpostmistress was jailed

Seema Misra began running a Post Office in 2005, but was suspended after being accused of stealing £74,000

Former Post Office boss: I'm partly to blame for Horizon IT scandal

David Smith said that former CEO Paula Vennells ‘reassured’ him that Horizon was ‘tamper-proof’