coming up later, swat watch takes on the secretary of comm. chronicles the failure over the last 50 years. it s an amazing story and the author of that book joins us next. [music playing] (vo) from day one, we always came through for our customers. it s how we earned your trust. until. we lost it. today, we re renewing our commitment to you. fixing what went wrong. and ending product sales goals for branch bankers. so we can focus on your satisfaction. it s a new day at wells fargo. but it s a lot like our first day. wells fargo. established 1852. re-established 2018.