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Joburg CCMA ‘outsources’ key function to ‘internet cafe next door’ Workers are queueing outside for hours before being directed by officials to nearby internet cafes to complete their dispute referral process online. CCMA offices no longer accept walk-ins. People rely on security guards to submit their forms and give them instructions. Picture: Masego Mafata
CCMA offices in Johannesburg and Benoni no longer accept walk-in cases.
Workers rely on security guards outside the offices to get forms and have to use internet cafes for a service that was once free.
Scammers have also moved into the gap.
The Open CCMA Campaign is demanding the commission reopens fully, including walk-in facilities.