this is bbc news. we will have the headlines and all the main news stories for you at the top of the hour straight after this programme. a very warm welcome to a special edition of talking business weekly with me. let s go take a look at what is on the show. the airline industry is roaring back to life after covid and thinking about how to get us back on board so here we are at the airline passenger experience summit in long beach, california. this is where you can find everything from the next generation of in flight tvs to the seats in the fit. it is where the airlines work out what we want to make our journey is even better. investing in the future, it can be a pricey affair, especially when covid has cost you billions. the big boss of air new zealand will tell me how he is reshaping things after getting through some of the words toughest lockdown restrictions and once you ve got all those passengers on board, how do you feed and entertain them? well, i m going to taste so
wherever you arejoining me from around the world, once again a big hello and a warm welcome to the special edition from long beach california. have you return to the sky since the pandemic? we know a growing number of us have and were finding out that things have changed on board, most airlines which were hit hard by the pandemic losing billions of dollars but many have used covid is a chance to refresh their aircraft and reassess what they offer us whilst we are in the air. all the newest exciting technology and innovations are on show right here at the airline passenger experience association s big annual summit. there s everything from the latest in flight tv screens and online connectivity to those comfortable seats in the sky and even the food to fuel us to our destination. it really is all about making sure passengers enjoy returning
it s got soaring inflation, soaring fuel prices. i m just wondering how hard does that make it to invest in the future of air new zealand and in particular to invest in the passenger experience. to use the phrase that is actually in pretty well used during this period, crisis does create some opportunity. and i ve been saying for some time to my team, you are now dealing with a new abnormal. and get used to it. i would say that, in terms of customer expectations, what i tend to see is they actually have not dropped or maintained. they ve actually risen and a lot of customers when i talke to them as they have not been in much of the last two and a bit years, surely these things have been fixed during this period. our level of expectations is here not here. most airlines, let s be frank about that,