PHOTO:
Denys Nevozhai
Work is becoming increasingly more complex for knowledge workers. Everything is evolving, from external factors driven by customer and regulator demands, to the internal environment which includes colleagues, knowledge and software tools.
To help employees handle these challenges, companies have been providing them with an increasing array of digital tools which further complicate the digital environment. After a while, this complexity starts to have a negative effect not only on employee productivity, but on customer interactions. Over the years I have often traced operational or customer experience problems back to poorly designed digital employee experience.
In short, workplace complexity is one of the biggest challenges for modern workers.