remained convinced her daughter would one day just come home. you thought one day she would walk back through the door? yes. narrator: she believed it because she wanted to, and because over the years several people had told her they had seen lynsie. they never saw the front of her face. they always saw the back of her, and i held on to every word they said. narrator: it was torture for nancy, no matter what version of veen version of events you believed and police still weren t telling her anything. nancy during all of this time feels like she has been sort of cut out of the loop? yes. nancy was pretty angry. we worked this case diligently for a long time. at some point you hit the wall. narrator: at the time there were nine detectives in plascencia working everything, drugs, gangs, rapes, murder and cold cases. by 2008 it was clear plascencia pd had hit that wall. they would need help on this