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Delivering a stellar experience for all key stakeholders in medtech
With the focus on CX gaining momentum in MedTech, companies can look to more mature industries to boost stakeholder satisfaction and business returns.
United states
Nicolas maechler
Pooja kumar
Ralph breuer
Kelly ungerman
Ramya parthasarathy
Mckinsey customer engagement in medtech
Kinsey customer engagement
Medtech survey
Net promooter score
North star
Customer board
How to drive experience-led growth in banking
As today’s customers demand more from their banking experiences, banks are upping their game and delivering stronger customer experience.
United states
Kelly ungerman
Ralph breuer
Nicolas maechler
North american
Digital migration index
Latin american
Resilience and digital CX for energy providers
Electric power and natural gas (EPNG) organizations face challenging global trends in market and customer dynamics. Here’s how they can boost resilience.
United states
Ewan duncan
Ralph breuer
Oliver ehrlich
Kelly ungerman
Harald fanderl
Kevin neher
Divya mittagunta
Eddie licitra
Nicolas maechler
David malfara
North american
North america
Dave snowball
East coast
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