CSS Corps investments in its CX transformation suite CSS EDISON with capabilities for smart routing, cloud migration, and omnichannel enablement, as well as its outcome-based commercial models to support co-innovation, will help evolve to next-gen CX operations. To read more about CSS Corps positioning in the NEAT CX Transformations 2022, please click here.NelsonHall is one of the leading global analyst firms that helps organizations streamline business processes, IT outsourcing and customer management services.