British Airways owes me £8,500 – and its vouchers are perplexing
Confusion arises because BA has issued two different kinds of voucher
Airlines have endured a miserable nine months
Credit: Getty
Neil Record writes
Last year I had more than 20 return flights booked with British Airways for myself, my family and friends. BA cancelled some of these flights and I received cash refunds. The remainder I was forced to cancel at short notice due to Covid-19 travel restrictions.
For almost all of these, BA has offered me “future travel vouchers” (FTVs) which are difficult to use in that you must phone and speak to a BA agent. For other flights I have been issued with “eVouchers”, which can be used online and are not restricted to the person named on the ticket.