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The pandemic acted as a catalyst for change among IT departments. The quick shift accelerated digital transformation, but it didn t always go as smoothly as business units hoped.
Navigating an overwhelmed workforce and messy technological leaps, IT leaders are preparing to sustain the digital workplace for a longer term. For panelists at Laserfiche Empower 2021 on Tuesday, a human-first approach and collaboration across business units drives future strategy.
To coordinate the human element with the IT department, Texas A&M University Corpus Christie designated a point person to each college to deal with technical support, according to Ed Evan, associate VP for IT and CIO.