The RBI’s press release detailed all the ways in which it was restricting Paytm Payments Bank. The statement didn’t have a word about what customers are supposed to do. This has caused unnecessary chaos for 50 million merchants, for whom online payments are synonymous with the Paytm app, connected to a Paytm Payments Bank account
Disregarding regulators, simply because one is a poster boy for their industry vertical, holds no sway with the regulators, at least the RBI. For those sceptical about regulatory independence in India, consider this a potent wake-up call. This is also a message to other financial regulators to showcase their supervisory independence and proactively act against errant entities