when you build it into agency systems, you build it into come stat in the boston police department which they have done, it s common sense management stuff, and it s not that hard to envision. and when people are willing, it s not that hard to do. the will is the issue. and we will really wrap up here. thank you very much. [applause] we d like to hear from you. tweet us your feedback, twitter.com/booktv. [cheers and applause] this weekend booktv travels to beaumont, texas, where oil first poured out of the spindle top gusher in january 1903, ushering in the petroleum age in texas and changing the story of this city and our country. located about 90 miles east of houston and 30 miles inland from the gulf of mexico, beaumont is home to a diverse population of almost 120,000 people as well as lamar university. and it still has the remnants of the oil industry in operation here today. we at time-warner cable are very pleased to have a partner like coming up, in conjun