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“If a client requests that we do not attend, we would respect that request,” she said. “We are aware of how this aspect of the matter was managed. We are satisfied that it was handled properly and appropriately.” A Department of Social Services spokesperson told Guardian Australia it would investigate the incident. “DES providers are required to deliver services at locations outlined in their Grant Agreement, unless agreed to by the department,” the spokesperson said. “Delivery of services outside of these locations, including participants’ private residences, is strictly not permitted. “The department takes all allegations seriously and Multiple Solutions will be required to explain its alleged contact with the complainant. Following the investigation, the Department will consider options for further action, if required.”

South australiaNathan smythKristin oconnellRaquel arayaKarin ridgewayThomas rokerFranklin arayaA department of social servicesAustralian unemployed workers unionDepartment of social servicesDepartment of employmentMultiple solutionsGuardian australiaSocial servicesGrant agreementNew daily