EXCLUSIVE: Betty Fitzgerald, 79, was on a shore excursion while travelling to see the Northern Lights in Norway when she fell down the steep steps of a coach and smashed her head.
Joyce Parrott, 81, died in April 2020 at The Elms care home in Whittlesey, Cambridgeshire, after ambulance staff were wrongly told she had a do not resuscitate order in place.