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BT has apologised to a family forced out of their home by a fire after getting its wires crossed when trying to redirect a phone line.
Three generations of the family, including two young children, escaped from the house in Castle Street, Fortrose, when a fire broke out on January 15.
The house owner Lois MacDonell, who is in her 70s, her daughter Penny MacDonnell DeJesus, 44, and Mrs DeJesus’s children Vivienne, six, and Mark, four, have since been staying in temporary accommodation.