Editor s Note: This is the first in a series of columns about
Maggie Benson, a fictional character, to demonstrate continuous improvement and education in SMT assembly.
As she looked out of her office window at Acme Corporation’s electronics assembly facility in Jaffrey, New Hampshire, Maggie Benson could just barely make out the first snowfall on Mount Manadnock. She was in a bit of a celebratory mood, as she had just been promoted to senior engineer way ahead of her peers. She and her boyfriend, John, both attributed their success to being students at Ivy University in Hanover, NH. It wasn’t just Ivy U; it was the teaching and mentoring of Professor Patty Coleman and, to some extent, Professor Coleman’s mentor, “The Professor.” As Maggie was contemplating these pleasant thoughts, she was startled by the phone ringing.