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2023 Consumer chronicles: unveiling our triumphs and unresolved battles

Motorist turns to ombuds as dealership standoff escalates

How to avoid buying a car that has been in an accident

“I asked the salesman if the car had been in an accident, and they said it hadn’t.” That’s a line so many buyers of what turned out to be dud used cars have included in their “please help” emails to me over the years.

Audi Centre to fix public servant s car for free

Lucky Nkosi, a motorist from Mpumalanga who had a grievance against an Audi Centre that wanted to charge him R12,000 to diagnose an engine for a problem they had previously fixed, is pleased that the dealership has had a change of heart.

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