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Bottom-Performing Organizations Face Costly Skills Gap, While Top Performers Surge Toward Future-Ready Service Teams, as per Aquant s 2024 Field Service Report

Bottom-Performing Organizations Face Costly Skills Gap, While Top Performers Surge Toward Future-Ready Service Teams, as per Aquant s 2024 Field Service Report
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Shahar chenJoshua orrBenjamin engelField service benchmarkCustomer serviceGartner pressProduct support servicesGartner incService coJohn deereShift left methodService benchmark reportFirst time fix ratesVisits per assetPerforming employees can incurMore expenses

Bottom-Performing Organizations Face Costly Skills Gap, While Top Performers Surge Toward Future-Ready Service Teams, as per Aquant s 2024 Field Service Report

Aquant's 2024 Field Service Benchmark Report highlights the evolving landscape of field service organizations as they seek to narrow the skills gap, meet customer expectations, and embrace technological advancements. Key findings reveal that.

Shahar chenJoshua orrField serviceField service benchmarkJohn deereGartner incGartner pressCustomer serviceService coProduct support servicesReady service teamsPerforming organizations face costly skills gapService benchmark reportShift leftFirst time fix ratesVisits per