happen to this nursery. katie prescott, bbc news. so, what should residential customers be doing about their energy suppliers? let s speak to stephen murray, head of energy at moneysupermarket.com asa as a customer, first off, what is the first thing you should be doing? i think the watchword in residential energy for many years has been choice. have a look around, shop around, make the choices and save some money. it is unprecedented times at the moment as the previous person mention. at the moment, full residential households the messages stay put. if you ve been switching in the market and are on a thick steel the chances are that fixed deal will be considerably cheaper than prices at the moment so stay on that and others in a standard variable tariffs the first time