Brokerage head calls out ‘unacceptable’ turnaround delays
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It is “unacceptable” that turnaround times in branches can be measured in hours yet brokers are “waiting weeks”, according to the managing director of a mortgage broking franchise.
The managing director of MoneyQuest has called out the ongoing “imbalance” in turnaround times between different channels, after nearly half of the franchise brokerage’s members outlined that service levels were the worst they have ever been.
The brokerage brand, which currently has just over 100 offices across Australia, recently undertook its annual Franchise Owner Sentiment Survey, which explored several areas of interest, including lender service levels and career satisfaction.