RIYADH: British public services firm Serco expects revenue and profit in the Middle East to rise in 2021 and is hoping to grow its business in Saudi Arabia this year, Phil Malem, the company’s CEO for the region, told Arab News.
“Our aspirations are to grow, certainly in terms of the government services sector. Our aim is to grow in the transportation sector, particularly in aviation. We are quite confident of a positive year,” he said.
Operating in the Kingdom for a decade, the British company, which is headquartered in England, manages more than 500 global government contracts and employs more than 50,000 people.
جريدة الرياض | 84 % من المواطنين والمقيمين راضون عن الخدمات الحكومية alriyadh.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from alriyadh.com Daily Mail and Mail on Sunday newspapers.
March 03, 2021
Mona Althagafi - KSA country director for Serco Middle East.
RIYADH A new report launching think tank the Serco Institute in Saudi Arabia, has found that citizens and residents in the Kingdom are overwhelmingly happy with the quality of public services they experience.
Based on analysis of a nation-wide survey of KSA citizens and residents, the Serco Institute found that 84% of people described themselves as being ‘somewhat’ or ‘very’ happy with the government services they had used in the past two years.
The think tank which was established by international public services organisation Serco which has a core offering in the Middle East of workforce, data and digital asset management has been set up to undertake research into public service design, development and delivery in order to help governments create better and more innovative solutions across a range of services for citizens and residents.
DUBAI: Saudi women are playing a pivotal role in the Kingdom’s Vision 2030 transformation strategy, seizing new opportunities in higher education, traditionally male-dominated professions and, perhaps most importantly, in leadership.
Furthermore, it is Saudi nationals themselves who are taking the reins in the Kingdom’s big industries and institutions in place of the many foreign experts previously relied upon to play these high-powered roles.
As a Saudi citizen and the first woman to be appointed as country director for Saudi Arabia for the international services company Serco, Makkah-born Mona Althagafi embodies this transformative national agenda.
“Saudi Arabia has changed,” Althagafi told Arab News. “In just a few years, the Kingdom has made very significant progress at so many levels, from social and economic to cultural, and what used to be taboo is now the new norm in the Saudi way of life.”
Serco eyes Saudi Arabia expansion under new country director arabianbusiness.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from arabianbusiness.com Daily Mail and Mail on Sunday newspapers.