Ali Coulton 22 Jul 2021
In an important win for the travel trade, a tribunal panel has ruled that a travel agent was not responsible for refunding clients for a trip that was cancelled due to COVID-19.
The NSW Civil and Administrative Tribunal Appeals Panel has set aside orders that Wendy Kiss of Helloworld Gosford refund a consumer in full for bookings even though the suppliers involved only offered credits and a partial refund.
The refund in question was for a trip to Canada and Alaska that was booked in July 2019 including accommodation, international airfares through Air Canada, services from Momento Travel and a railway tour with Rocky Mountaineer.