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Kenyan Airports Get International Recognition
Kenya Airports Authority Head Office
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The AIC recognized KAA in its World’s Voice of the Customer Initiative that recognizes airports that continue to prioritize customers and for the measures put in place during the covid-19 pandemic.
ACI’s Airport Service Quality (ASQ) is a world-renowned establishment that measures passengers’ satisfaction travelling through airports.
An artistic representation of the JKIA facelift valued at Ksh20 billion.
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ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving the passenger experience.
“Your airports have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality program and this will help you better understand your customers and will inform your commitment to delivering a superior customer experience under trying circumstances,” Felipe stated.