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Sprinklr Expands Partnership With EDP to Accelerate Its Digital Transformation
The Portuguese energy company aims to accelerate its digital marketing and customer service transformation through an enhanced partnership with Sprinklr. Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that EDP, the Portuguese electric utilities company, is expanding its use of Sprinklr in order to drive operational efficiencies while transforming the way it interacts with employees and customers across digital channels.
Founded in 1976 and operating in 20 countries, EDP is a global energy company engaged in electricity and gas production, transport, distribution and trading with the ambitious and strategic goal of being all green by 2030. In addition, the company also aims to prepare for the future now by investing in innovative technologies.
Press release content from Business Wire. The AP news staff was not involved in its creation.
CTT Portugal Post, Portugal’s Postal Operator, Selects Sprinklr to Accelerate its Digital Customer Experience Strategy
February 25, 2021 GMT
NEW YORK (BUSINESS WIRE) Feb 25, 2021
Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, has announced that CTT Portugal Post is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases:
Improve Digital Customer Service: Sprinklr’s AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.