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Business Advice: Is Your Last Impression As Good As Your First?

We all have our own story of dealing with friction. Hours spent on hold, inefficient systems and arbitrary rules all play a role in making many customer experiences unbearable.

Adam toporekDaniel kahnemanSharif chowdhuryChina mobileSouth china morning postNobel prizeTwo simcards and better selfiesHow chinaSmartphones are taking on appleWall street journalMobile phone giant

Transcripts for BBCNEWS BBC World News 20210115 05:30:15

Transcripts for BBCNEWS BBC World News 20210115 05:30:15
archive.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from archive.org Daily Mail and Mail on Sunday newspapers.

Bbc newsNorth americaPresident electAround the world1 9 trillionA million9 trillionInvestment ban listMobile phone giantThe biggestjumpXiaomi shares plungeRed tapeBrexit transition periodExport rules0 s

Transcripts for BBCNEWS World Business Report 20210115 05:30:15

Transcripts for BBCNEWS World Business Report 20210115 05:30:15
archive.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from archive.org Daily Mail and Mail on Sunday newspapers.

Tobacco is americaPresident electBbc newsAround the world1 9 trillionA million9 trillionInvestment ban listMobile phone giantThe biggestjumpXiaomi shares plungeRed tapeOn the roadExport rulesBrexit transition period