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MIAMI, Jan. 25, 2021 /PRNewswire/
The Revenue Optimization Companies (T-ROC), the leading provider of people and technology solutions for the global retail market, introduces
VIBA, a touchless customer engagement and sales solution. VIBA, which stands for Virtual Interactive Brand Ambassador, can be configured as a freestanding totem that instantly connects customers with a virtual bot and a live sales agent via a digital display. The VIBA in-store customer engagement solution combines artificial intelligence (AI) and natural language processing (NLP) bots along with real-time access to a live person who can answer questions, offer advice, display high definition content such as videos or images to customers and even point them to the products they need for sale in the store or on the retailer s website. VIBA is an end-to-end sales engagement tool that assist customers throughout the sales cycle, especially for value-added products.