The so-called advocacy approach to workers compensation claims has gained ground over the past year as injured workers faced anxiety and uncertainty due to delayed medical care and a greater reliance on technology during the COVID-19 pandemic, experts say.Â
Workers have needed more help steering through the claims process, including using technology to access remote health care, and the extra stresses endured have highlighted the importance of behavioral health services, they say.Â
âAdvocacy is really about helping the injured worker navigate the workers compensation landscape and their medical care. ⦠Over the last year that need has only increased,â said Mike Hessling, Rollings Meadows, Illinois-based CEO North America of Gallagher Bassett Services Inc.Â
05/03/21
Mitchell International, Inc., as reported in
PropertyCasualty360.com, recently released the results of a survey regarding the adoption of technology in the workers compensation sector. As is often the case with such surveys, there were results we found surprising, while others aligned with our own observations.
The most surprising result was the finding that: “Telemedicine was the most integrated digital tool during the pandemic, with more than half of respondents saying their organization onboarded the technology in the past year.” On initial review, that would seem significant. Until we think about the reality of the past year. States were locked down. Offices were closed. Doctors who were not in emergency or acute care facilities were often not seeing patients; especially patients that actually appeared to be sick. And in the midst of that, we get a survey that says “more than half” of the industry adopted telemedicine as a result. That means almost half did
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SAN DIEGO, April 22, 2021 /PRNewswire/ Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced the results of a survey of workers compensation professionals in the U.S., revealing how the COVID-19 pandemic has influenced technology usage in the industry.
The survey results show that the industry has rapidly increased its technology adoption in the last year, with more than 50% of respondents saying they adopted telemedicine during the pandemic. Forty percent of participants said changes and pressures related to the COVID-19 pandemic are the main driving factors for the increased pace of technology adoption in the industry today.
In a first among 15 states with workers compensation formularies, the California Division of Workers’ Compensation this month launched its process for adopting COVID-19 treatment protocols into its drug formulary for treating injured workers.
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SAN DIEGO, March 9, 2021 /PRNewswire/ Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today released its first quarter Industry Trends Report for 2021. The report shares important data-driven trends impacting the property and casualty industry, along with expert insights, opinions and guidance that can help businesses navigate this year s new environment.
A year after the COVID crisis abruptly upended life around the world, workers everywhere are anxiously awaiting a return to normal. However, industry experts note the importance of understanding that our future normal may be very different, as changes in commuting, investments in virtual medical care, and the emergence of a hybrid workforce begin to take shape.